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TonyBet Customer Service - How to Reach Support?

Learn how to reach the TonyBet contact number customer service team in this in-depth guide, alongside how to make TonyBet customer complaints.

Luke Jones
Luke Jones

Last Updated: 2024-08-26

Ziv Chen

6 minutes read

Tonybet
Licenses: Estonia
Unavailable in your country
  • Excellent sports bonuses
  • VIP program available
  • Quick withdrawals
    • Payment Methods

    If you feel something has happened that is beyond normal TonyBet customer care, you can file a complaint on the sportsbook or against the operator through a third-party method. On this page, we will show you how to go through the TonyBet customer complaints procedure and how to reach the sportsbook’s professional customer support team. 

    How to Contact TonyBet Customer Service? 

    The TonyBet customer care team is always there to provide a helping hand, with consistent and around-the-clock support. There are several methods for contacting the operator, and while there is no TonyBet customer phone number, making a complaint is simple. In terms of general support, the best place to start is with the FAQ section if you have a general question. 

    We would prefer a more detailed FAQ page, but it is a decent resource for info on bonuses and payments. There is also an email contact form, which is where formal complaints are made. 

    Lastly, the live chat feature is best for instant contact and is available 24/7. You can also reach out on social media, but we found that TonyBet does not use social channels to handle customer support matters. 

    Live Chat

    24/7

    Email

    info@tonybet.com

    Phone

    N/A

    Social Media

    https://x.com/tonybet

    How to make a complaint about TonyBet

    You can access TonyBet customer complaints through the standard email contact address. There is no separate complaints process, such as through a TonyBet customer helpline. Instead, simply send an email to info@tonybet.com. Follow the steps below to make a formal complaint:

    1. Write to the TonyBet customer service email and state in the subject your contact is a complaint. 
    2. In the body of the email, provide your full name and the nature of the complaint you are making. 
    3. Give all facts relevant to the situation, including the dates on which the incident happened. 

    If you make a complaint and feel TonyBet has not handled it well, you can take your grievance further. The sportsbook holds multiple licenses with some of the industry’s strictest gambling regulators, including the Kahnawake Gaming Commission, the Estonian Tax and Customs Board, and the UK Gambling Commission.

    Depending on your location, you can reach out to one of these regulators to make a complaint about the sportsbook. We’d recommend this option as a last resort, as this could lead to legal action that is expensive or time-consuming. We only recommend this option if you feel TonyBet has severely wronged you. 

    While the complaints process is in place, we recommend trying to resolve your problem before filing a complaint. A simple chat with TonyBet customer care may be enough. Reach out to TonyBet customer service 24/7 live chat, and an agent may be able to either resolve the problem or explain if you are in a position to make a legitimate complaint. 

    Alternative Ways to File a Complaint Against TonyBet

    In situations where you feel TonyBet has dismissed your complaint unfairly, you can take your issue outside the betting site and involve other third parties. 

    • Social Media: TonyBet is present on social media platforms such as X. While the company won’t handle your complaint on socials, you can leave a message warning other customers of what happened to you. It is not a good look for betting sites to have disgruntled customers publicly naming them. 
    • Intermediary Website: An intermediary website is similar to social media exposure but more official and helpful. There are review websites that will contact TonyBet and intermediate your issue, reaching a resolution either for or against you. If TonyBet or any other operator is unhelpful/unresponsive, the website will downgrade them. 
    • Independent Adjudicators: Moving up in seriousness, you can use a proper intermediary service to guarantee your complaint is resolved. Services such as the Independent Betting Adjudication Service (IBAS) provide a resolution within a set number of days. Importantly, the adjudicator may rule against you. 

    It is worth reiterating that most TonyBet customer complaints are resolved without issue. There is also some due diligence you need to do on your end. Firstly, you should consider if your problem is worth a complaint. In reality, most complaints come from a customer error or the customer not properly understanding the terms and conditions of the betting site. 

    Always read the TonyBet T&Cs before complaining. And certainly, if you think you have a genuine case, you absolutely should follow the complaints procedure detailed above. 

    Luke Jones
    Luke JonesSports Betting Writer

    With over a decade of experience writing about sports, sports betting, and iGaming, Luke has witnessed the industry’s evolution first-hand. A fan of football, blackjack and live dealer games, Luke is always keeping an eye on the sports betting and iGaming scenes.