Lilibet Customer Service: How to Contact Support Channels?

Support is a vital aspect to look into before completing the Lilibet registration process. Knowing which support channels this bookie offers will enhance your betting experience. It’s also worth understanding the likelihood of getting help when you have pre-match and live betting issues. 

We investigated whether there’s a Lilibet customer phone number, email, or live chat and how you can use them. We also take it a step further and dive into this bookie’s complaints process.

How to Contact Lilibet Customer Service?

The live chat at Lilibet customer service isn’t 24/7; it’s available as what the bookmaker calls 7/21. However, that’s not entirely true, as the support agents are available from 7 a.m. to 9 p.m. CET daily.

We didn’t find a Lilibet customer service contact number available, but bettors can use the support email instead. They can send emails 24/7, but the service team is liable only to answer these emails within 24 to 48 hours.

While there’s no Lilibet contact number for customer service, we did look into how you can otherwise contact the support team:

Image Credits: Lilibet

How to Make a Complaint About a Bookmaker?

Generally, it’s fine to contact the support channels about issues like difficulty claiming a Lilibet sports betting bonus. However, depending on the severity of the issue, that’s not always the case. 

That’s what the complaints process is for. By using this process, you can file an official complaint for the bookie to investigate. Valid reasons to complain are:

• Incorrect sports or soccer betting odds and results

• Illegal activity on the betting platform

• Unfair closure of your Lilibet account

• Voiding or cancellation of your wager without reason

Understanding the Challenge

Complaining on the Lilibet isn’t an easy task. You are likely to meet challenges such as licensing authority that operates from another country. This simply means they’re likely to follow other rules. It can, therefore, delay the investigation or resolve the matter unsatisfactory. 

Making a complaint with Lilibet may result in an undesirable outcome, but it is always the best option. By lodging an official complaint, you create a record of your dispute, which can come in handy when you take alternative measures.

Initial Steps for Resolution

The bookmaker has a basic process for filing a complaint, outlined in the General terms and conditions. The terms state that you must use a specific Lilibet customer service email for the complaint. 

The operator will strive to resolve the issue within 14 days of receiving the complaint. This section in the terms also outlines which events are beyond their control and responsibility. The email you should use for complaints is:

• Email: support@lilibet.com

Legal and Adjudicative Recourse

Sometimes, you won’t achieve the desired result by complaining to the Lilibet customer care team. In that case, you need to take it a step further and contact their licensing authority. Continental Solutions Ltd BV operates the sports betting platform. This company uses a Curacao eGaming licence.

Antillephone issues and regulates this licence, which is why you should contact them regarding any issues with it. You reach out to them via email and have to add the specific details of your complaint. 

It includes listing the bookmaker, your account information, and information regarding the dispute. The email you have to use is:

• Email: complaints@antillephone.us

Image Credits: Antillephone License