BetKing Customer Service | Support Channels and Details

How to Make a Complaint About a Bookmaker

Before playing at any bookmaker in Nigeria, you must know how to protect yourself. While licensed bookmakers should offer fair terms and game results, it’s always best to ensure you’re prepared for any outcome. The standard reasons to complain to a bookmaker are:

●    Unfair terms and conditions
●    Fixed odds or match results
●    The management of your payments
●    Incorrect winnings calculations
●    Decisions to void or cancel your bet
●    Unfair account closure
●    Customer service or IT issues
●    Criminal activity or fraud

Complaints aren’t typically filed for minor issues, such as requests for information or new features. You can use channels like the BetKing customer care line for these. There’s also a specific process you should follow when making a complaint.

Understanding the Challenge

Complaints about a bookie are not guaranteed to reach a resolution that benefits you. This is especially true if the only licensing authority is in a different country. As such, you might face some challenges when filing a complaint.

Sometimes, the authority is in the same country, as with the National Lottery Regulatory Commission. However, there’s still no guarantee that their findings will benefit you. The organisation will investigate all complaints, but the Commission might reach a verdict other than the one you’re hoping for.

Lastly, complaints are often only legitimate when you use the proper support channels. For example, the BetKing customer service number isn’t an eligible way to file a complaint, but email is.

Initial Steps for Resolution

Despite the challenges that can come with complaints, it’s still important to file one. Each complaint can build up and inform the licensing authority that something might be wrong with the bookmaker. 

However, the first step is to contact the bookmaker. You discuss the complaint with them and see what they say. Sometimes, you can resolve the complaint with the bookie without involving the licensing authority. This means there’s a less drawn-out process you have to follow.

With BetKing, you must send the complaint within 30 days of when the issue occurred. An advisor will contact you with more steps or requests, and the team will eventually relay the final decision to you.

You can’t use the BetKing customer care number when lodging an official complaint, as all complaints must be in writing. As such, you can email the support team or contact them via live chat.

Legal and Adjudicative Recourse

If you’ve gotten in touch with the bookie’s support and haven’t reached a resolution, then the next step is to contact the licensing authority. For BetKing, that’s the National Lottery Regulatory Commission.

You can use the Commission’s complaint portal. You must fill in the required fields. It includes your details, the complaint information, and your account details at the bookmaker.

You can access the complaints portal through the following links:

●    Website: https://nlrc-gov.ng/complaint-portal/
●    Mail your complaint to Plot 640 at Cadastral Zone ‎B4, Shehu Musa Yar’ Adua Way, Jabi District, FCT, Abuja, Nigeria
●    Email: info@nlrc-gov.ng
●    Phone:  +2349 291 5450 or +2348 102 594 986

BetKing has been a trusted sports betting platform in Nigeria since 2018. As such, it offers reliable services for punters. Part of this platform’s excellence is its comprehensive customer support channels. Join us as we thoroughly explore the complaints procedure, the BetKing customer number, and other contact channels.